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My Account

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Updating your account

  • How do I change my home address?
  • How do I change my contact telephone number?

Account Access

  • How do I close my account?
  • I've forgotten my password
  • I can't remember my username
  • How do I reopen my account?

Account verification

  • How long will it take to verify my account?
  • Why can't I deposit or play any of your games?
  • How can I verify my account?
  • Why haven’t I passed the electronic verification check?
  • What proof of identity and address documents do you accept?
  • Why are you asking for documents, didn't you verify me when I registered?

Source of Funds

  • What documents do you need to verify my income?
  • I've had a source of funds request....

Privacy

  • How do I know my personal information is safe?

Account T&C's

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