We'll try to verify your account electronically when you sign up to MrQ. In the unlikely event that we can't, we'll send you an email asking for documents. What we’ll usually need is:
Proof of identity
What we accept:
- Passport
- UK Driving Licence
- Non-UK Driving Licence
- Non-UK National ID card
- UK CitizenCards
- UK Residence Permit
Proof of Address (including name and address):
What we accept:
- Home Utility bill (mobile bills not accepted) - dated in the last 3 months
- Council Tax Statement - dated in the last 12 months
- Official Government Letters, for example, HMRC letters/statements or Electoral Register Confirmation - dated in the last 3 months
- Home / Motor Insurance Document - dated in the last 3 months
- Mortgage Statement from a recognised lender - issued in the last 12 months
- Letters from Financial Institutions - dated in the last 3 months
Top Tip: If the address on your Driving Licence matches the address on your MrQ account, we can use this document for both proof of identity and address!
Please check your inbox; our email lists exactly what we need from you. You won't be able to play any games or deposit money until we’ve verified your account.
Make sure to send both ID and proof of address to the Verification Team, ensuring all four corners of the documents can be seen and your documents are in date, as this will help to speed up your verification process. Take a look here for our handy guide. All documents should be sent to verification@mrq.com.
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At some point in your journey with us, we may also request ID and Proof of Address documents. In order to make these checks as quick and painless as possible, check out the below:
The quickest and easiest way to get verified is to head to your account and upload your Driving Licence (as long as the address on your licence is your current address) - if your Driving Licence isn't up to date, you can provide a different document for proof of address.
Alternatively, you can email your documents to verification@mrq.com.