Our team aims to verify accounts within 1-2 working days, however, it may take longer than this during busy periods.
The team will review your documents as quickly as they can and contact you to let you know whether you've been verified or if they need more documents.
You can send your documents directly to email@example.com, you'll then receive an email back from us to confirm we have received them, usually within a couple of minutes.
To ensure a smooth verification process, please make sure you have:
sent a valid form of photo ID (in date)
sent a valid proof of address (dated in the last 3 months)
all four corners of your documents are visible (nothing cropped)
you've sent your documents from the email address registered to your account
If you've been emailed requesting ID and Proof of Address, you'll see the option to upload documents to your account - this option is the quickest and easiest way to verify your documents, with some checks being completed in minutes!
Top Tip: If your Driving Licence address is the same as your current address, we can use it as both proof of ID and address.