At MrQ, our job isn’t just to make sure you’re having fun; our job is to keep gambling safe, compliant, and crime-free for you, and for everyone else who plays here.
From time to time, we may ask for information about where your gambling funds come from. When a Source of Funds check is needed, we will get in touch and ask you to show how you fund your play with MrQ, similar to the checks your bank might do. It’s all part of keeping the site crime-free and fair for everyone.
We can carry out this check at any time; this isn’t us being nosey; it’s part of our legal duty under UK Gambling Commission rules to make sure the money used on site is legitimate and affordable. You can read more about this directly from the Commission here.
We’ll always:
- Keep your documents safe and secure
- Only ask for what’s needed
- Aim to review everything quickly
- Be available to answer your questions and make the process as smooth as possible.
While your documents are being reviewed, we may have to pause deposits or withdrawals, just until everything’s been verified. If we don’t receive the documents we need, your account may have to stay suspended until we do. Not fun, we know, but it’s a legal requirement.
You can find more details on what documents are accepted here
If you need guidance, you can chat with us 7 days a week (9am - 9pm), and we'll walk you through it.