We may need to ask for documents to confirm your identity and address.
While we’re waiting on these, deposits and withdrawals may be limited.
Proof of Identity
We accept:
- Passport
- UK Driving Licence (also counts as proof of address if the address matches)
- Non-UK Driving Licence
- Non-UK National ID Card
- UK CitizenCard
- UK PASS Card
- UK Residence Permit
👉 If you don’t have a Driving Licence or Passport, a UK CitizenCard is a simple option. Apply here.
Proof of Address (must include your name and address)
We accept:
- Utility bill (not mobile), within the last 3 months
- Council Tax statement, within the last 12 months
- Government letters (e.g. HMRC, Electoral Register), within the last 3 months
- Home or motor insurance document, within the last 3 months
- Mortgage statement, within the last 12 months
- Letter from a financial institution, within the last 3 months
Formatting
We accept:
- Clear photos
- PDF downloads
- Full documents showing all corners
We don’t accept:
- Photocopies or scans
- Cropped images
- Edited or covered documents
Once your documents are ready, the fastest way to upload them is through your account: click your avatar (top right) → Verify Account.
You can also send them to verification@mrq.com, but uploads are quicker.
If you need help, our Player Experience Team is here to support you.