If you didn’t get your free spins, something’s usually missing.
Free spins are only awarded when every requirement of the offer is met.
That might mean:
You made the required deposit.
You qualified within the offer dates.
You spent the qualifying amount on qualifying games (if the offer requires).
You met any other conditions listed in the promotion.
If one step is missed, the free spins won’t be added.
Some free spins can take a short time to appear. Expiry varies by promotion, some spins last 48 hours, others 7 days, so check your offer's terms and your Rewards tab.
If you believe you’ve qualified and your free spins still haven’t landed, try logging out and back in, or clearing your cache and cookies. Still nothing? Contact Player Experience with the promotion name and the date you qualified.