Why didn’t I receive my free spins?
Free spins are awarded once all the requirements of a promotion have been met.
This may include:
Making the required deposit
Qualifying within the promotion dates
Meeting any specific conditions listed in the offer
If one of these steps hasn’t been completed, the free spins won’t be added.
Some promotions also award spins after the promotion ends, so they may take a little time to appear.
You can always check the promotion terms and conditions for the exact requirements and reward timing.
Where are the rest of my free spins?
Some free spin promotions include a maximum win cap.
If that cap is reached, the free spins will stop even if there are spins remaining. This means any unused spins will be removed once the cap has been hit. You can check the promotion terms to see whether a maximum win applied to your spins.