Where are my free spins?
Free spins usually land in your Rewards tab shortly after you've met the requirements of the promotion - that's the best place to check whether they've credited. Sometimes there's a short delay, but we'll get them to you as soon as we can.
Why haven't my free spins landed?
Free spins only land once every condition of the promotion has been met. No exceptions. That usually means:
You deposited the amount stated in the promotion terms and used the correct promo code
You qualified within the active promotion dates
You met any specific conditions in the offer (like a minimum play amount or game requirement)
If one of these hasn't been met, the spins won't be added. That's the offer terms working as designed, not a fault.
Some promotions award spins after the promotion ends, so they can take a little time to appear. Check the promotion terms for more information.
Where are the rest of my free spins?
Some free spin promotions have a maximum win cap. Once that cap is hit, the spins stop, even if you had spins left to use. Check the promotion terms to see if a cap applied to yours.
Still can't find them?
Try logging out and back in, or clearing your cache and cookies - that solves it more often than you'd think.
Still missing after that? Contact Player Experience with the promotion name and the date you qualified, and we'll look into it directly. You can contact our Player Experience team 7 days a week.
Email: [email protected]
We aim to reply within 24 hours. Once you’ve emailed, give us a bit of time - sending multiple messages across chat and email may slow things down.
Live chat: Available 9am-9pm