What is Q+ and what's included?
Q+ is MrQ's monthly pass. It's a one-time purchase, and you can buy it again every 30 days after your first purchase.
We're working hard to keep making this pass better, so if you used to see this and can't anymore, it might be available again in the future. In the meantime, we're here for your feedback.
What's included with your pass?
180 spins on Buffalo Bills Big Hunt, delivered in 12 batches of 15 (valued at £0.20 each)
5 live chips on MrQ Roulette – Live Dealer (valued at £0.20 each)
£2 cashback per qualifying week when you wager £30 or more, up to £8 across your pass
Triple Payout Withdrawal Guarantee. If we're slow processing your withdrawal, you get £30 instead of the usual £10
Any winnings from your Q+ perks can be withdrawn straight back to your primary payment method, with no wagering requirements attached.
The price you pay covers the pass and everything in it for the full 30 days, no hidden charges, top-ups, or surprise fees along the way.
One thing worth knowing: Q+ is a product purchase. The price you pay isn't added to your MrQ account balance, it's the cost of the pass itself.
When is Q+ valid?
A Q+ pass runs for 30 days from the moment you buy it, ending at the same time of day 30 days later. For example, a pass bought at 8pm on 5 September runs until 8pm on 5 October.
You can only hold one active Q+ pass at a time.
Once your pass expires, you're free to buy a new one. Every pass runs the same 30 days and includes the same perks, whenever you buy it.
Inside your pass, a "week" means a qualifying week that runs from Friday at 00:00:01 to Thursday at 23:59:59 (UK time), giving you 4 qualifying weeks per pass. This is what your cashback is measured against.
When will I receive my Spins?
Your first spins are available as soon as your purchase goes through, and you can keep track of them on your "My Q+" page.
You'll get 180 Free Spins in total on Buffalo Bills Big Hunt, split into 12 batches of 15.
Spins are valued at £0.20 each.
Your first batch of 15 lands as soon as your Q+ purchase goes through.
A further batch of 15 is credited at 00:00:01 (UK time) every Monday, Wednesday and Thursday after that, until you've had all 12.
Once all 12 batches have landed, that's your lot, even if there's still a Monday, Wednesday or Thursday left on your pass.
Each batch shows up on your Rewards page and is ready to use as soon as you launch the eligible game.
Each batch of 15 spins must be used within 7 days of being credited. Anything left over after that expires and can't be used.
Winnings from your spins land in your cash balance.
If your account becomes ineligible (as defined in our General T&Cs) before or during the promotion, you'll be excluded from any further spins and future promotions from that point on.
You can follow your spins on your "My Q+" page, which shows the batches credited to you and when your next batch is due.
Where are my Chips?
Your chips are available as soon as your purchase goes through, ready to use on MrQ Roulette (Live Dealer), which can be found through your Rewards tab.
You'll get 5 chips, each valued at £0.20.
To qualify, you need to make a successful purchase of Q+.
Your chips land in your account (Rewards page) immediately, and are ready to use as soon as the game's launched.
You've got 7 days (168 hours) from qualifying to use them.
Anything left unused after that expires and can't be claimed back.
All winnings from chips are credited in cash.
If your account becomes ineligible (as defined in our General T&Cs) before or during the promotion, you'll be excluded from any future promotions from that point on.
Does Q+ impact other promotions?
Buying Q+ doesn't affect the other promotions you're offered on MrQ. They're separate. Q+ is a product, not a promotion swap.
How does Q+ cashback work?
You get £2 cashback for each qualifying week in which you wager £30 or more in real money, up to £8 across a full pass.
Each of your 4 qualifying weeks (Friday 00:00:01 to Thursday 23:59:59, UK time) is assessed on its own.
Wagering doesn't carry over from one week to the next.
Free spins, chips, or other bonus funds don't count towards the £30 threshold.
Cashback lands in your MrQ account balance as cash within 7 days after each qualifying week ends. You'll be paid week by week rather than in one lump sum at the end of your pass.
If your account becomes ineligible (as defined in our General T&Cs) before or during the promotion, you'll be excluded from any further cashback and future promotions from that point on.
How does the Triple Payout Withdrawal Guarantee work?
As a Q+ holder, your standard Withdrawal Guarantee gets an upgrade. If we don't process your withdrawal within 60 seconds, we'll credit £30 cash to your account within 1 business day.
This replaces the standard £10 guarantee for the duration of your Q+ pass. It's not on top of it. The £30 is limited to one credit per player, per calendar day.
The guarantee won't apply if:
Your withdrawal is on hold for verification checks
Your payment method is expired or blocked by your bank, card provider or payment service provider
There's a technical issue, scheduled maintenance, system outage or third-party service disruption that stops us processing withdrawals (the guarantee is paused until service resumes, and we'll post updates on our website)
You're in breach of our Terms & Conditions (for example, using a third-party payment method or a duplicate account)
For more details on how the withdrawal guarantee works, take a look at our Withdrawal Guarantee article.
Why does the game and offer change?
Q+ is a new proposition that we're still trialling. While the pass is only available to a small number of players, we'll be testing different games and combinations of what's included, to understand what works best and what our players value most.
Can I get a refund on Q+?
For refunds and cancellations, visit our FAQ here.