You can buy Q+ directly from the Q+ page on MrQ.
To buy Q+, you'll need to:
Have a verified MrQ account in your own name
Have made at least one successful deposit on MrQ
A few things to know before you purchase:
Payment is taken at the time of purchase using your primary payment method - the same one you use to deposit on MrQ
If you've changed your primary payment method, future Q+ purchases will use the new one
Q+ is a product purchase, not a deposit, top-up or VIP offer - the price you pay buys the pass and its perks, and won't be added to your MrQ balance
Each Q+ pass runs for 4 weeks, starting Friday 00:00:01 and ending Thursday 23:59:59 four weeks later (UK time)
If it's your first time buying Q+, you can purchase at any point - your pass will run for 4 weeks from your purchase week and expire on the Thursday four weeks later
Once purchased, your spins and chips are added to your account immediately and will be ready to use from your Rewards page.
Can I setup a recurring payment?
You can't set up a recurring payment for Q+ right now. Each pass needs to be purchased separately.
Why can't I see the option to purchase?
We're currently trialling Q+ and are only offering it to a limited number of players selected at random. If Q+ isn't showing for you, it may be because your account doesn't meet the eligibility criteria.
Can I get a refund on Q+?
In some cases, yes. Refunds aren't issued automatically, you'll need to request one via live chat or email within 14 days of purchase.
Here's how refunds work depending on your situation:
If none of your Q+ perks have been used and your account has been closed, you're entitled to a full refund.
If your account becomes ineligible or is closed during your active pass and you've already used some perks, you're eligible for a partial refund.
You won't be eligible for a refund if:
You've withdrawn winnings from Q+ perks that total more than the cost of the pass (£10)
Your pass has expired and you didn't use your perks, but your account remained eligible throughout
Your account was closed or restricted for reasons covered under Section 12 of our General T&Cs
The refund amount is paid to your primary payment method within 30 days after your claim. Full details on the refunds policy can be found in the Q+ Terms and Conditions.
We're working hard to keep making this pass better, so if you used to see this and can't anymore, it might be available again in the future. In the meantime, we're here for your feedback.