You can buy Q+ directly from the Q+ page on MrQ. It's a one-time purchase, and you can buy it again every 30 days after your first purchase.
A few things about your pass:
Q+ is MrQ's monthly pass - a 30 day package. Your pass starts at the time of purchase and ends at the same time of day 30 days later (e.g. a pass bought at 8pm on 5 September ends at 8pm 30 days later)
You can hold one active pass at a time - once it expires, you can buy a new one. Every pass runs for the same 30 days and includes the same perks
Your pass contains 4 complete weeks - a "week" means 7 consecutive days counted from the start of your pass
Perks are fixed for those 4 weeks: spins, live chips, cashback on wagering, and our Triple payout withdrawal guarantee - the price covers the lot, with no hidden charges, top-ups or surprise fees
Q+ is a product purchase, not a deposit - the amount you pay won't be credited to your MrQ balance
Winnings from your Q+ perks can be withdrawn straight back to your primary payment method, with no wagering requirements
You must be a UK resident to purchase Q+
To buy Q+, you'll need to:
Have a verified MrQ account in your own name
Have made at least one successful deposit on MrQ
A few things to know before you purchase:
Payment is taken at the time of purchase using your primary payment method - the same one you use to deposit on MrQ
If you've changed your primary payment method, future Q+ purchases will use the new one
Once purchased, your spins and chips are added to your account immediately and will be ready to use from your Rewards page.
Can I setup a recurring payment?
You can't set up a recurring payment for Q+ right now. Each pass needs to be purchased separately.
Why can't I see the option to purchase?
We're currently trialling Q+ and are only offering it to a limited number of players selected at random. If Q+ isn't showing for you, it may be because your account doesn't meet the eligibility criteria.
Can I get a refund on Q+?
Sometimes things change after you've bought Q+. Refunds aren't issued automatically - you'll need to request one within 14 days of purchase, via live chat or email. Requests made after this period won't be eligible.
Here's how refunds work depending on your situation:
If none of your Q+ perks have been used and your account is closed: you're entitled to a full refund of the amount paid for your pass, paid to your primary payment method within 30 days of your claim. Any unused perks will be removed from your account.
If you've already withdrawn more from your Q+ perk winnings than the cost of the pass (£20): you won't be eligible for a refund under this route - though this doesn't affect your right to cancel below.
Your right to cancel
Separately, under the Consumer Contracts Regulations 2013, you have 14 days from the day after purchase to cancel your Q+ pass, for any reason. To cancel and receive a refund, contact us on live chat or at [email protected].
If you cancel within this 14-day period, we'll refund the value of any spins and chips that haven't yet been credited to your account at the date we receive your cancellation, calculated at £4 for each batch of 50 Free Spins not yet credited. This is paid to your primary payment method within 30 days of your cancellation.
There's no refund for spins or chips already credited, or for cashback or the Triple Payout Withdrawal Guarantee.
Requests made after the 14-day cancellation period has ended aren't eligible under this route.
Cancelling ends your pass straight away. Any cashback already earned before you cancel will still be paid out, but no further weeks will count towards cashback and the Triple Payout guarantee stops immediately.
We're working hard to keep making this pass better, so if you used to see this and can't anymore, it might be available again in the future. In the meantime, we're here for your feedback.