If you’re just after a quick answer, our Help Centre covers most common questions.
If you’d rather speak to someone, you can contact our Player Experience team 7 days a week.
MrQ does not provide phone support. Instead, users can reach out via email or live chat for assistance.
Email: [email protected]
We aim to reply within 24 hours. Once you’ve emailed, give us a bit of time — sending multiple messages across chat and email can slow things down.
For account verification queries, you can email the Verification team at [email protected]. This ensures that all verification-related concerns are addressed promptly.
If you are waiting for a document review, the review team will contact you directly once the process is complete. Updates will be shared through your existing support thread or via email notifications.
Live chat: Available 9am–9pm