How do I update my personal details?
Need to update your details? Whether you've moved house, changed your name or spotted a mistake when signing up, here's how to get things sorted.
What details can I update?
You can contact our Player Experience Team if you need to update or correct any of the following:
Date of birth: Made a typo when signing up? Let us know your correct date of birth.
First or last name: Spotted a spelling mistake, changed your surname or need to update your maiden name? We can help.
Home address: Moved house, or noticed your address isn't quite right? Let us know your new or correct address.
How do I update my details?
Simply get in touch with our Support team and let us know which details need updating. We'll review your request and let you know what happens next.
Will I need to provide any documents?
Not always! Depending on your account and the details you're updating, we may be able to make the changes without asking for any documents.
If we need to verify your updated details, we may ask for:
Proof of identity: Such as a valid passport or driving licence.
Proof of address: A document confirming your current home address.
Additional supporting documents: If you've legally changed your name, we may need evidence of the change.
We'll let you know exactly what's needed, so there's no need to send anything unless we ask.
What happens after I've requested a change?
We'll review your request and conduct any necessary checks to ensure your details are correct. If everything checks out, we'll confirm once your details have been updated and, where applicable, your account is verified.
If we need anything else, we'll be in touch.
Just a heads-up: We may still ask for verification documents in the future as part of our routine checks.
How do I change my mobile number?
If your mobile number isn’t verified yet, you can change it yourself. Go to Account Settings, update your number, and complete the mobile number verification steps.
If your mobile number is already verified, we’ll need to change it for you. This can be done via chat or email with the Player experience team.
How do I verify my mobile number?
To verify your mobile number, follow the steps below.
Step 1: Go to Profile in your account settings.
Step 2: Next to your phone number, tap the yellow alert.
Step 3: We’ll send you a 4-digit SMS code. Enter it in the box.
Step 4: If you see a green alert, your mobile number is verified.
That’s it.
How do I set or update my occupation?
To update your occupation, head to your Profile and select your occupation in the drop down.
How do I update my marketing preferences?
To update your marketing preferences, head to your marketing preferences section of your account. From there, you can choose which marketing emails, texts, or offers you’d like to receive.
If you unsubscribe from marketing, we’ll still contact you about important account information, like security updates or account queries.