My game crashed or froze - what do I do?
Reopen the game, and you should be able to pick up right where you left off. If the issue persists, try the following troubleshooting steps:
Clear Cache and Cookies: Clear your browser or app cache and cookies, then relaunch the game.
Try a Different Browser or Device: Switching to another browser or device can help identify if the issue is device-specific.
Ensure Your Browser is Up to Date: Update your browser to the latest version to avoid compatibility issues.
Check Your Internet Connection: Ensure your internet connection is stable and reliable.
Reboot Your Device: Restarting your device can resolve temporary glitches.
What if it doesn't resume?
Don't worry, the round normally completes on our side within 48 hours, usually sooner, even if your device or connection drops. Any winnings will still be added to your account as usual.
What if it still hasn't resolved after 48 hours?
Get in touch and we'll investigate further. When reporting the issue, please provide the following details to assist our investigation:
Date and time of the issue
Game title
Your stake and balance at the time
Device and browser used
Screenshots of any errors or affected game rounds