Chat transcripts can be downloaded during the chat session. Transcripts aren't sent automatically, and once the chat ends, the transcript cannot be downloaded without contacting our support team. Downloading during the session is the best and quickest way.

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Open the Live Chat Interface: While the chat session is active, navigate to the chat window.

Access the Options Menu: Click the three dots (⋯) located in the top-right corner of the chat interface.

Download the Transcript: Select the option labeled "Download Transcript." The transcript will be saved to your device.

1. Open the Live Chat Interface: While the chat session is active, navigate to the chat window.
2. Access the Options Menu: Click the three dots (⋯) located in the top-right corner of the chat interface.
3. Download the Transcript: Select the option labeled "Download Transcript." The transcript will be saved to your device.

What happens if I forget to download a transcript?

We keep a record of conversation history and can provide this to you as a file if needed. Just get in touch with us and we'll arrange this for you. 

How can I download or receive a copy of a live chat transcript on MrQ?

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How can I download or receive a copy of a live chat transcript on MrQ?

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What happens if I forget to download a transcript?