I've forgotten my password
If you’ve forgotten your password, no problem.
On the login screen, click Forgot password.
Enter your email address and we’ll send you a password reset link.
Open the email, click Reset password, and choose a new password.
If the password reset link doesn’t arrive or isn’t working, hit the chat icon (9am–9pm, 7 days a week) or email [email protected] and we’ll sort it out.
How do I close my account?
To close your MrQ account, contact the Player Experience team and they’ll handle it for you.
Live chat is available 9am–9pm, 7 days a week.
You can also email [email protected] and we’ll take it from there.
If you’ve got a minute to tell us why you’re closing your account, we’re always happy to hear it. Feedback helps us fix the things that pushed you away.
If you’re thinking about closing your account because gambling feels like a bit much right now, there are other options too. You can take a short break with a Time-Out, or choose a longer Self-Exclusion period using the Safer Gambling tools in your account.
Different options for different moments. Choose what works for you.
How do I reopen my account?
To reopen your account, email [email protected] and we’ll take a look. If everything’s in order, we’ll usually get your account up and running again within 24 hours.
Some accounts can’t be reopened, depending on why they were closed. If that’s the case, we’ll let you know.