Why have I been asked for Source of Funds documents?

A Source of Funds request means we need to understand how you’re funding your play.

As a UK-licensed operator, we’re required to carry out Source of Funds checks from time to time. It’s part of making sure gambling is affordable and that the money used on-site is legitimate.

If we’ve contacted you, we’ll explain what documents we need. This can include things like payslips, bank statements, or other proof of income.

While we review your Source of Funds documents, deposits or withdrawals may be paused. If we don’t receive the requested information, your account may remain restricted.

We will only ask for what’s necessary, keep your information secure, and review everything as quickly as possible.

The timeframe for completing Source of Funds checks varies, but you can check the current timeframes with our support team anytime.

You can read more about why these checks happen on the Gambling Commission website here.

How long does a Source of Funds check take?

The timeframe for completing Source of Funds checks varies on a case-by-case basis. While there is no fixed timeline, we do have timeframes that you can check with our support team. In some cases, reviews may take longer due to factors such as:

Case complexity: More detailed reviews may be required for certain accounts.
Queue volume: High demand can extend processing times.
Additional document requests: If the verification team requests further information, the timeline resets from the date the new documents are submitted. Exact completion dates cannot be guaranteed because each case is unique. The review process depends on the specific documents and circumstances of the individual account. Additionally, the verification team operates independently, and support agents cannot expedite or influence the process.

FAQs

What happens if additional documents are requested?

If the verification team requests more information, the timeframe resets from the date the new documents are received.

Can I know my position in the queue?

No, support agents cannot provide your exact position in the queue or a specific completion date.

Why do Source of funds checks take time?

These checks involve detailed analysis of submitted documents to ensure compliance with regulations. This thorough process is essential to protect both users and the platform.

What documents can I use to prove my income?

To prove your income, we’ll ask for documents that show how you fund your play.

We’ll usually need:

• Proof of income based on your situation and occupation
• A recent bank statement (PDF)
• A photo of any payment methods you’ve used with us recently

You can send everything to [email protected] once it’s ready.

What we ask for depends on your circumstances.

Circumstance	Documents Required
Employed (PAYE)	• Your latest payslip or P60/SA100 • A recent bank statement showing the income paid in
Self-employed or Company Owner	• SA302 or annual tax return (and dividend proof if relevant) • A recent bank statement showing income
Funds from Inheritance, Insurance, or a Trust	• A solicitor or insurer letter confirming the amount • A recent bank statement showing the funds received
Receiving Benefits	• Benefit entitlement or verification letter • Recent bank statement showing benefit payments
Receiving a Pension	• A recent pension statement or confirmation letter • A recent bank statement showing pension income
Using Savings	• A short explanation of how the savings were built • A recent bank statement showing available funds
Funds from a Property Sale	• Completion statement or proof of sale • A recent bank statement showing proceeds received
Funds from Winning Elsewhere	• A screenshot showing your name and the withdrawal details • A recent bank statement showing the winnings paid in

Please send clear, uncropped PDFs where possible. Your name, dates, and income should match across documents.

If you’re unsure what to send, email what you have with a short explanation and we’ll guide you through the income verification process.

What is ClearStake and how does it work?

ClearStake is a secure way to verify your financial information using open banking.

Open banking means you choose to share specific information directly from your bank. We can’t see anything unless you give permission.

When you use ClearStake, you log in to your online banking and approve the request. Your bank then securely shares the relevant information with us.

ClearStake is powered by Nuapay, an FCA-authorised payment institution (registration number 624067).

Here’s how it works:

You select ClearStake when asked to verify your finances.
You log in to your online banking.
Your bank asks you to confirm that you’re happy to share the information.
Once approved, the connection is secure and automatic.

You can connect more than one bank account if needed.

We use ClearStake to help make sure gambling is affordable and safe. We only access the information required for that purpose.

Why should I use ClearStake?

We’ve asked you to use ClearStake to complete an affordability check.

By law, we need to make sure gambling is affordable and that funds used are legitimate. That’s part of UK licensing and anti–money laundering rules.

ClearStake is a quicker way to do this using secure open banking.

If you’d prefer not to use it, you can provide documents instead. Just let us know and we’ll guide you.