At some point in your journey with us, we may request documents from you, though you are more than welcome to send these documents in at any time, even if they haven’t been requested from you yet. In order to make these checks as quick and painless as possible please follow the tips below.
Make sure you send us the following two documents:
- Proof of identity
- Proof of address
And, that the documents you send us are from the accepted lists below, as well as in the right format.
Proof of identity
What we accept:
- Passport
- UK Driving Licence
- Non-UK Driving Licence
- Non-UK National ID card
- UK CitizenCards
- UK Residence Permit
Proof of Address (including name and address):
What we accept:
- Home Utility bill (mobile bills not accepted) - dated in the last 3 months.
- Council Tax Statement - dated in the last 12 months
- Official Government Letters, for example HMRC letters/statement or Electoral Register Confirmation - dated in the last 3 months
- Home / Motor Insurance Document - dated in the last 3 months
- Mortgage Statement from a recognised lender - issued in the last 12 months
- Letters from Financial Institutions - dated in the last 3 months
Top Tip: If your driving licence address is the same as your current address we can use it as proof for both!
Formatting
What we accept:
- Clear photographs
- PDF downloads of the original documents
- Documents that clearly show all four corners
What we don’t accept:
- Photocopies or scanned copies of documents
- Documents that are cropped
- Documents that have been edited or covered
Once ready, send them to verification@mrq.com and If in doubt, please speak to our Customer Experience Team who will be happy to help.