Feel ready to come back? We’ll help you do that safely and at your own pace 💙
When your self-exclusion period ends, there’s a short process to make sure your return feels right for you.
Here’s what happens:
- After your exclusion period ends, reach out to our support team via email or live chat to request reopening your account.
- We will arrange a friendly phone chat to check that you’re comfortable, confident, and ready to play again.
- If we're both happy with you returning, there’s a 24-hour cooling-off period before you’ll have full access to your account.
Please include your up-to-date contact number in your message so we can get in touch smoothly.
Live chat: 9am–9pm, 7 days a week
Email: support@mrq.com