If you feel like you need to take a longer break from our site or gambling, go to the Safer Gambling Policy in the lobby. Here, you can choose to self-exclude for either six months, nine months, one year or five years. If you'd like to self-exclude indefinitely or require more help hit the chat icon to speak with our Player Experience team 9am-9pm | Monday - Sunday or send an email 24/7 at support@mrq.com
After you've chosen to self-exclude, we'll refund you with any money in your account above £1. All remaining funds will be donated to charity.
We'll also remove you from any marketing lists so you won’t receive any communication from us.
If you’d like to come back and play again at the end of your exclusion period, you will need to contact us. Once we’ve received your request, we’ll arrange a phone call to discuss.
Can I cancel my self-exclusion
You can't cancel a self-exclusion and you can't access your account until it's over. If you try to open up a new account, we’ll close that account and any others associated with you.