If you’ve been awarded free spins, a red gift box will appear next to your avatar in the lobby. Click it to go to the Rewards section of your account and view your free spins.
Our player experience team via live chat and email are not able to provide free spins or rewards. The only place you'll find these are within your account, so keep checking.
If you’re expecting a cash prize or some cashback then it'll be credited to your account once the promotion is over. If you're unsure when to expect the cash, check the T&Cs of the offer. If you think you haven't received cash you think you should've, get in touch with our experience team and they'll get to the bottom of it.
If you're lucky enough to win a tangible prize you'll be contacted either via email or phone by our player experience team. They'll let you know the good news and arrange to get your prize to you.