You may need a cuppa to clear that cookie....only joking ☕️
Clearing your cache and cookies is a bit like a reset for your browser and will be the first fix our customer experience team ask you to try before we get even more technical.
Try these easy steps before contacting us, it usually solves the problem which means you can craic on with the fun...
Google Chrome:
On your iPhone or iPad...
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Open the Chrome app .
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At the bottom, tap More
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Tap History Clear browsing data.
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Make sure there’s a check mark next to "Cookies, Site Data," and "Cached Images and Files."
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Tap Clear browsing data.
On your Android phone or tablet...
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Open the Chrome app .
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At the top right, tap More .
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Tap History Clear browsing data.
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At the top, choose a time range. To delete everything, select All time.
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Next to "Cookies and site data" and "Cached images and files," check the boxes.
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Tap Clear data.
Safari
On your iPhone or iPad...
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Go to Settings.
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Select Safari.
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Tap onto Advanced > Website Data.
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Tap Remove All Website Data.
Firefox
On your iPhone or iPad...
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Tap the menu button at the bottom of the screen (the menu will be at the top right if you're using an iPad).
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Tap Settings in the menu panel.
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Under the Privacy section, tap Data Management.
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At the bottom of the list, select Clear All Website Data to remove all websitedata.
On your Android Device...
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Tap the menu icon located at the top right corner.
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Tap Settings.
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Tap Clear private data.
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Ensure Cache, Cookies & active logins and History have been selected from the data list.
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Tap Clear data at the bottom.