We’re required by our licence to check all players are over 18 and who they say they are. To save you the hassle of sending ID and waiting, we verify electronically using public registers. One of those is the UK Credit Header, which means you might see a soft search on your credit file.
👉 What that means:
- It does not affect your credit score
- It does not affect your ability to borrow
- Even if you see multiple soft searches, they have zero impact
- This is just a routine way to confirm your identity quickly.
Still worried? Chat with our Player Experience team (9am–9pm, 7 days a week) or email support@mrq.com