We would've dropped you an email if we need some documents from you before we can process your withdrawal. We do mention this in our terms and conditions.

We are a licenced operator and we have to ensure we adhere to the rules and regulations set out by the UK Gambling Commission surrounding anti-money laundering obligations and ongoing due diligence checks.

If we have requested documents from you, please send them to the relevant department and the team will get back to you as swiftly as they can.

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