There are a few reasons why your mobile deposits may have failed...

'Temporary Barred' or 'Operator System Error'

If you get the above error messages it could be that your mobile phone provider may be blocking the payments, so please contact them directly regarding this.

You hit the limit

There's a £240 maximum spend limit by mobile (enforced by the networks, not us). If you're with EE, the limit will refresh at the beginning of your billing cycle. If you're with any other network then the limit refreshes on the 1st of every month. Though, you'll still be able to use a different payment method to deposit for the current month.

Do we accept that provider?

Don't forget we only accept mobile deposits from O2, 3, Vodafone, EE and Sky. Sadly, we're unable to accept mobile deposits via some virtual network operators (e.g. GiffGaff, Virgin, BT).

None of the above?

If you're still unsure why your deposits may be failing, get in touch with our Support Team who may be able to shed some light on the reason.

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