Usually it’s because we haven’t been able to verify you electronically. The law says we can’t let any unverified customers access our games – even the free ones! 

We do identity (Know Your Customer or KYC) checks when you add a payment method. If we can’t verify you electronically, we’ll email you with a list of everything you need to send us before we can get your account up and running.

Once we’ve received your documents and verified your account, you can play all our available games and access everything MrQ has to offer! 😊 

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