As part of our license conditions and regulatory obligations, we're legally required to conduct ongoing checks to keep our players safe and keep crime out of gambling.

This means we may ask you to send us information about your financial circumstances at any point during your MrQ journey.

We may ask for this information when/if:

  • your activity with us (deposit, spend or refunds) reaches a certain level

  • we need to check you're playing within your means

  • we notice a change of activity on your account

  • we believe there may be a breach of security or our terms and conditions

  • we just need to check that everything is OK

Where we need to do this, we’ll ask you as soon as we can, although our commitment to social responsibility and customer protection means it could be at any time you have an account with us.

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