As part of our license conditions and regulatory obligations, we're legally required to conduct ongoing checks to keep our players safe and keep crime out of gambling.
This means we may ask you to send us information about your payment method or your personal and/or financial circumstances at any point during your MrQ journey.
We may ask for this information when/if:
your activity with us (deposit, spend or refunds) reaches a certain level
we need to check you're playing within your means
we notice a change of activity on your account
we believe there may be a breach of security or our terms and conditions
we just need to check that everything is OK
Where we need to do this, we’ll ask you as soon as we can, although our commitment to social responsibility and customer protection means it could be at any time you have an account with us.