We process all withdrawals back to the payment method you made your most recent deposit with – aka your active payment method.

How do I change my active payment method?

You can change your active payment method once your balance is below £1 (99p or less) and you have no pending withdrawals. 

To do so, either add a new payment method or switch with an existing payment method by clicking the grey dot in the Wallet section of your account settings.

My card has expired, what do I do?

If your card has expired, please contact our support team who will help you update your details.

What happens if I deposited with pay by mobile?

If you’re using a payment method that doesn’t allow refunds, such as Pay by mobile, you'll either need to add another payment method or the withdrawal will be processed to the last alternative payment method used for depositing.

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