From time to time we may have to ask for documents to verify your account.

In order to do this we require the following two documents:

  • an ID (this must be valid)

  • a proof of address (this must be dated in the last 3 months)

You can take a photograph, download or scan your documents into us. Please make sure they're clearly readable, showing all four corners and send them to

To avoid any confusion, here's a list of documents we do and don't accept:


What we accept:

  • Passport

  • UK Driving Licence

  • Birth Certificate

  • Non-UK Driving Licence

  • Non-UK National ID card

What we don't accept:

  • Out of date IDs

  • Bus Pass

  • UK Citizen Card

  • Proof of Age Card

Proof of Address

What we accept:

  • Bank Statements

  • Mortgage Statements

  • Gas & Electricity Bill

  • Mobile Phone Bill

  • Water Bill

  • Council Tax Bill

What we normally don't accept:

  • Documents dated more than three months ago.

  • Letters from the bank.

  • Letters regarding arrears or payment arrangements.

If in doubt, please speak to our Support Team who will be happy to help.

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