The Verification Team aim to verify accounts within 1-2 working days, however, it may take longer than this during busy periods.

The team will review your documents as quickly as they can and contact you to let you know whether you've been verified or if they need more documents. 

To ensure a smooth verification process, please make sure you have:

  • sent a valid form of photo ID (in date)

  • sent a valid proof of address (dated in the last 3 months)

  • all four corners of your documents are visible (nothing cropped)

  • you've sent your documents from the email address registered to your account

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