The Verification Team aim to verify accounts in less than 12 hours*, the team will review your documents as quickly as they can and contact you to let you know whether you've been verified or if they need more documents. 

To ensure a smooth verification process, please make sure you have:

  • sent a valid form of photo ID (in date)

  • sent a valid proof of address (dated in the last 3 months)

  • all four corners of your documents are visible (nothing cropped)

  • you've sent your documents from the email address registered to your account

*Please note, during busy periods verification may take longer than 12 hours due to the Verification Team receiving high volumes. 

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