There are a few reasons your withdrawal may not have made it to you: 

  • We can't process any withdrawals to accounts that haven't been verified.

  • You may have not successfully requested a withdrawal (check your MrQ account).

  • There hasn't been enough time between it being processed and it reaching your account (please allow up to five working days).

If you don't think any of the above reasons apply to you, please contact our friendly support team and they'll do their best to get to the bottom of it for you.

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